Frequently asked questions

Do you sell coffee beans or tea?

No. We only sell brewing equipment and tableware — drippers, servers, mugs, infusers, trays and storage. We never sell beans, leaves, food or drink, and we make no health or wellness claims.

What currency are prices in?

All prices are in US dollars (USD). Import duties or local taxes may be charged on delivery for international orders and are the customer’s responsibility.

How long does delivery take?

Orders are processed in 1–2 business days. Transit is typically 5–9 days in the US, 5–10 days in the UK and Europe, and 10–18 days for the rest of the world. Every order is tracked.

Is shipping really free?

Worldwide shipping is free on orders over $55. Below that, a flat rate is shown at checkout based on your destination.

Can I return something?

Yes — unused items in their original packaging can be returned within 14 days. Food-contact items can only be returned if unused and still sealed, for hygiene reasons. Faulty or damaged items are always replaced or refunded.

Something arrived broken. What now?

Glass and ceramic ship double-boxed, but if anything arrives damaged, email us a photo within 48 hours and we’ll send a free replacement or full refund — no need to return the broken piece unless we ask.

How do I pay?

Checkout is handled securely by Stripe (card) or PayPal. We never see or store your full card details.

Are these dishwasher safe?

It depends on the piece — each product page lists its material and care. Most stainless items are dishwasher safe; hand-glazed ceramic and glass are best hand-washed unless stated otherwise.

Do you supply cafés, hotels or offices?

Yes. For multi-unit or wholesale orders, use our Counter & bulk enquiry form and we’ll prepare a quote.

Still stuck? Visit our Contact page or email support@gbneville.shop.