Frequently asked questions

Plain, unbranded everyday carry goods for the urban bicycle commute — basket liners, frame and saddle pouches, tags, sleeves and shelf organizers. All of our products are our own; we do not sell third-party brands or licensed designs.

No. Our items are general carry and storage accessories. They are not safety equipment and we make no protective, certification or performance-safety claims.

Mostly woven and recycled polyester fabrics with simple hardware. Each product page lists the exact materials, dimensions and what is included in the box.

All prices and charges are in US dollars (USD).

Checkout supports credit/debit card and PayPal. Payment is processed securely by our payment provider; we never store full card details on our servers.

Yes. Card and PayPal details are entered on the provider's encrypted page. We only receive confirmation that payment succeeded.

We ship worldwide. Estimated delivery times and costs are on our Shipping & Delivery Policy page. Orders over USD 55 ship free.

Yes — most unused items can be returned within 14 days in their original packaging. See the Refund & Return Policy for full details.

Approved refunds are issued to your original payment method, in USD, within 5–10 business days of us receiving and inspecting your return.

Every order is sold and fulfilled by G B NEVILLE PLUMBING & HEATING LIMITED, a company registered in England and Wales (No. 04846539).

Email support@gbneville.shop or call +44 7490179915. Customer support: Monday to Friday, 9:00–17:00 (UK time).