Refund & Return Policy

14-day returns

You may return most items within 14 days of delivery for a refund. To be eligible, items must be unused, in their original condition and original packaging, with any tags attached.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns of:

• Items that have been used, washed or installed
• Items returned without their original packaging or with missing parts
• The Ride Checklist Pad once opened, as it is a consumable paper product

How to start a return

1. Email support@gbneville.shop with your order number and the items you wish to return.
2. We will reply with return instructions and the return address.
3. Pack the items securely in their original packaging and send them back within 14 days of our reply.

Return shipping is paid by the customer unless the item arrived faulty or incorrect, in which case we cover the cost. We recommend a tracked service, as we cannot refund items we do not receive.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method, in USD, within 5–10 business days. Original shipping charges are non-refundable except where the item was faulty or incorrect.

Faulty or incorrect items

If an item arrives faulty, damaged or not as described, contact us within 14 days of delivery with photos. We will arrange a replacement or full refund, including any return shipping cost, at no charge to you. This does not affect your statutory rights.

Exchanges

We do not process direct exchanges. If you would like a different item, please return the original for a refund and place a new order.

Contact

For any return or refund question, email support@gbneville.shop or call +44 7490179915. Customer support: Monday to Friday, 9:00–17:00 (UK time).