Privacy Policy

Who we are

This website is operated by the company named above, which is the data controller for personal data collected through gbneville.shop. We are committed to protecting your privacy and handling your data in line with the UK GDPR and, where applicable, the California Consumer Privacy Act (CCPA).

What we collect

• Order information: name, shipping and billing address, email, phone number.
• Payment information: processed by our payment provider; we do not store full card numbers.
• Communications: messages you send through our forms or by email.
• Technical data: basic analytics such as pages visited and device type.

How we use your data

• To process, ship and support your orders.
• To respond to enquiries and provide customer service.
• To meet legal, tax and accounting obligations.
• To improve our website and product range.

We do not sell your personal data, and we do not share it for third-party advertising.

Legal bases

We process data to perform our contract with you (fulfilling orders), to comply with legal obligations, and on the basis of legitimate interests (securing and improving our service). Where required, we rely on your consent, which you can withdraw at any time.

Sharing

We share data only with service providers who help us operate — for example payment processors, shipping carriers and email providers — and only as needed to deliver your order. These providers are bound to protect your data and use it only for the services they provide to us.

Retention

We keep order records for as long as needed to fulfil the order and to meet legal and tax requirements, then delete or anonymise them.

Your rights

You have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. California residents have the right to know what data we collect and to request deletion. To exercise any right, email support@gbneville.shop.

Cookies

We use essential cookies to run the site and basic analytics cookies to understand usage. You can control cookies through your browser settings.

Contact

For any privacy question or request, contact us at support@gbneville.shop or call +44 7490179915. You also have the right to complain to your local data protection authority.